Refund & Return Policy

Refund & Return Policy

Last updated: 14/12/2025

Thank you for shopping with Wellcare Medical Trading. We value your trust and aim to provide high‑quality medical, wellness, and healthcare products. Due to the nature of our industry, certain restrictions apply to returns and refunds to ensure safety, hygiene, and regulatory compliance.

Please read this policy carefully before making a purchase.

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1. Eligibility for Returns

We accept returns only under the following conditions:

• The item is unused, unopened, and in its original packaging
• The item is returned within 7 days of delivery
• The item is not classified as a non‑returnable product (see Section 2)
• A valid proof of purchase is provided

Items that do not meet these conditions may not be eligible for return or refund.

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2. Non‑Returnable Items

For safety, hygiene, and regulatory reasons, the following items cannot be returned:

• Medical devices that come into contact with the body
• Personal care and hygiene products
• Consumables (e.g., masks, gloves, sanitizers, test kits)
• Opened or used products
• Products marked as Final Sale
• Customized or special‑order items

If you are unsure whether your item is returnable, please contact us before purchasing.

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3. Damaged, Defective, or Incorrect Items

If you receive an item that is:

• Damaged
• Defective
• Incorrect

Please notify us within 48 hours of delivery. 

We may request photos or videos to verify the issue.

Once approved, we will offer one of the following:

• Replacement of the item
• Store credit
• Refund (in eligible cases)

Items damaged due to misuse or improper handling are not eligible.

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4. Return Process

To initiate a return:

1. Contact us at [Insert Email] or [Insert Phone Number]
2. Provide your order number, item details, and reason for return
3. Wait for approval and return instructions
4. Ship the item back using the method provided

Customers are responsible for return shipping costs unless the return is due to our error.

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5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection.

If approved:

• Refunds will be issued to the original payment method
• Processing time may vary depending on your bank or payment provider
• Shipping fees are non‑refundable

If rejected, the item will be returned to you at your request and expense.

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6. Exchanges

We offer exchanges only for:

• Defective items
• Incorrect items
• Items damaged during delivery

Exchanges for size, preference, or compatibility are not available unless the product is unused and return‑eligible.

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7. Order Cancellations

Orders may be canceled before they are processed or shipped. 

Once an order has been dispatched, it cannot be canceled and must follow the return process.

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8. Contact Information

For questions or return requests, please contact us:

Wellcare Medical Trading 

Phone: +973-17040199

Address: Office 41, Building 1269, Road 3227, Block 332, Manama, Kingdom of Bahrain. CR. no. 92145-1 / VAT no. 220015804600002